All prices listed on our site are exclusive of shipping, except where stated otherwise.
Currently in the UK we charge a flat shipping rate of £3.95.
For international orders please contact us for our current international rates
We normally dispatch within 3 working days. And in most cases you will then receive your goods within 2-5 working days but please allow up to 10 working days.
Is shopping online at proshine.co.uk safe and secure?
Yes. proshine.co.uk switches to secure mode (padlocked) when entering or processing any personal or payment details. In addition, for added security, we do not store any card or any other payment details in our system.
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
In accordance with the law, you have a 7 day “cooling off” period in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. This “cooling off” period starts the day after you receive the goods.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 day “cooling off” period, please inform us via the contact us page, remember to include your order number. The UK is the country of domicile.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase invoice.
Refunds for unwanted goods
Providing that the unwanted goods are received by us in an unused, unopened and resale-able condition within 7 days, we will refund payment for the goods in full within 30 days of return of goods.